Putting the Guest First: Craig Haley, President of Smokey Mo’s BBQ’s Secrets to Creating a Memorable Guest Experience

In this episode of the Titans of Foodservice podcast, host Nick Portillo speaks with Craig Haley, President of Smokey Mo’s Texas Barbecue. Craig shares his journey and insights into the food service industry. Starting as a delivery driver in high school, Craig fell in love with the restaurant industry and worked his way up to become a restaurant manager. Craig’s passion for operations and guest experience led him to his current role at Smokey Mo’s, where he focuses on strategies to grow the brand and build better teams. He emphasizes the importance of quality, service, and creating a fun and enjoyable environment for both employees and guests.